Terms & Conditions
Terms & Conditions of Sale
Pixie and Punk / Eric and Rufus Children's Booksare brands owned by Longshot Ventures Ltd.This website is operated by Longshot Ventures Ltd (registered in England,UK registered company number 7110544) hereafter referred to as we or us. As a user of this website (referred to as you or your), you acknowledge and accept that any use of this website, including any transactions made are subject to our terms and conditions set out below.
Longshot Ventures Ltd reserve the right to change or amend these terms and conditions at any time. Any products offered by Longshot Ventures Ltd that are not as described your sole remedy is to return it in an unused condition for a full refund of the purchase price.
Products on this site are subject to availability and Longshot Ventures Ltd reserves the right to accept or decline any transactions until such time as payment is processed. Title to any products ordered will only pass to you on delivery. Every care has been taken to ensure that description, colour and specification are representative of the product but individual variations may occur which users of this site must be aware of and accept.
Payment - Online Credit / Debit Cards
Orders placed out of normal working hours (9 am-5pm Monday to Friday) will be processed during the next working day. Payment is taken from your card once authorisation has been received and stock availability checked. Where items cannot be supplied within a 28 working day delivery cycle you will be notified and advised of the options available.
The payment site is operated by Stripe on behalf of Longshot Ventures Ltd
Longshot Ventures Ltd is a company registered in England (UK registered company number 7110544) and the laws governing these terms and conditions fall solely within the jurisdiction of the English courts.
Your credit card details will only be processed on secure encrypted web servers run by Stripe.
You can add as many items to your basket as you like, see the total value of the goods selected and remove them at any stage before you finally check out. When you want to pay just follow the simple on screen prompts.
Any problems or questions just e-mail Longshot Venture Ltd using the email address below and you will be contacted as soon as possible.
Delivery & Returns
Delivery Charges : Free UK delivery to all addresses in the UK mainland*. For the International orders (Rest of the World) the delivery charge is £5.00 for 1-2 items, please contact Longshot Ventures Ltd for the delivery charge for 3 or more items. Subject to stock availability.
Standard Despatch: Goods will be despatched to reach UK mainland customers* within 5 working days from receipt of order, subject to availability. You will be advised if any of your ordered items are temporarily unavailable, which will prevent them being delivered within 28 working days.
Although Longshot Ventures Ltd quote goods will be despatched within 5 working days from receipt of order, we endeavour to send orders out on the next working day.
Longshot Ventures Ltd do not offer a same day service. All orders for despatch on a Friday must be with us by 5pm Thursday.
Please note a Friday despatch is not guaranteed for a Saturday delivery. Longshot Ventures Ltd do not operate a weekend or public holiday despatch service. Weekend orders will be dealt with on a Monday and public holiday orders will be dealt with on the next working day.
Please note this is a signed for service and items will not be delivered without a signature to confirm receipt. This service is subject to availability of goods.
Longshot Ventures Ltd must be informed by e-mail if any items arrive damaged, defective or incorrectly despatched within 3 days of receipt, at which stage a replacement item and return of the original item will be arranged.
*mainland addresses : Delivery to the Western Isles of Scotland, Isle of Man, Isle of Wight, Northern Ireland together with some other UK postal addresses may be subject to supplementary delivery charges or longer delivery times. If in any doubt as to whether this applies to your area, please email customer services at: firstname.lastname@example.org
A delivery made to customer's specified address which is returned to us as undeliverable may be refunded excluding the original postage and packing charge. If an alternative address is requested a second post and packing charge will be incurred.