Pixie and Punk/ Eric and Rufus Children's Books

from Longshot Ventures Ltd

Shipping & Returns

Shipping Information

Delivery Charges : Free UK delivery to all addresses in the UK mainland*. For the International orders (Rest of the World) the delivery charge is £10.00 for 1-2 items, please contact Longshot Ventures Ltd for the delivery charge for 3 or more items. Subject to stock availability.

Standard Despatch: Goods will be despatched to reach UK mainland customers* within 7 working days from receipt of order, subject to availability. You will be advised if any of your ordered items are temporarily unavailable, which will prevent them being delivered within 28 working days.
Although Longshot Ventures Ltd quote goods will be despatched within 7 working days from receipt of order, we endeavour to send orders out on the next working day.
Longshot Ventures Ltd do not offer a same day service. All orders for despatch on a Friday must be with us by 5pm Thursday.

Please note a Friday despatch is not guaranteed for a Saturday delivery. Longshot Ventures Ltd do not operate a weekend or public holiday despatch service. Weekend orders will be dealt with on a Monday and public holiday orders will be dealt with on the next working day.
Please note this is a signed for service and items will not be delivered without a signature to confirm receipt. This service is subject to availability of goods.

*mainland addresses : Delivery to the Western Isles of Scotland, Isle of Man, Isle of Wight, Northern Ireland together with some other UK postal addresses are subject to supplementary delivery charges or longer delivery times. If in any doubt as to whether this applies to your area, please email customer services at: tagore@longshotventures.com

A delivery made to customer's specified address which is returned to us as undeliverable may be refunded excluding the original postage and packing charge. If an alternative address is requested a second post and packing charge will be incurred.

Easy Returns & Exchanges

Longshot Ventures Ltd must be informed by e-mail if any items arrive damaged, defective or incorrectly despatched within 3 days of receipt, at which stage a replacement item and return of the original item will be arranged.

Address for returns:

Longshot Ventures Ltd. 
145 Staines Road, Twickenham, TW2 5BD, UK.